Call answering services have been growing in popularity over the past few years due to their affordability and reliability. But how do you know if your business should invest in one? For many small- or medium-sized businesses it’s simply a case of asking whether you or your team have the necessary skills, time and opportunity to answer and manage calls from potential clients. For many, they fall short at one of these requirements, making call answering and virtual reception services the ideal solution.
Who needs a call answering service?
- Businesses whose staff spend a lot of time away from the office or away from their phone
- Businesses with staff who spend a lot of time on the phone and potentially miss calls
- Businesses with only few members of staff that have to stop their key roles to answer the office line
- Businesses unable to manage inbound calls 24/7
- Businesses that can work in loud environments
- Businesses who don’t employ staff suited or trained to handle and manage client enquiries
Should you invest in an answering service?
Well, that’s up to you – you’re the boss, after all. You probably look at a call answering service as yet another expense. It’s just a case of judging whether that the small expense is worth it in the long run. And almost always the answer is yes. With staff being the most expensive resource for any business, you want to make sure they use their time effectively, and if you’re not paying them to answer the phone you probably don’t want them spending too long on it. And let’s not forget your customers. They’re important, right? So you need to keep them happy too, and the least they expect is to have their calls answered and their queries managed and answered with the service they expect from your business.
So what do you get for your money?
Firstly, you’ll keep on top of all inbound leads and never miss a potential sale or an important call. You and your staff will also spend less time on the phone, and the time you do spend on it will be productive. And you can get an experienced, professional receptionist representing your business from as little as £10 per month.
Money well spent?
So if you think a call handling service or virtual reception might be right for you why not browse our call answering page or call us on 0203 4766 944? You’ll get to experience our service first hand, and you might just find that our business can help make yours more successful. With our virtual reception services starting from £10 per month, and the cost-per-call from 89p, this’ll be one call you’ll definitely see as time well spent.